Cancellation Policy
WeekendBoots.com Cancellation Policy
Weekend Boots firmly believes that customer satisfaction is of primary importance. We are committed to assisting you in the best way possible. Our cancellation policy is quite flexible, and is outlined below:
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Order Cancellations: Cancellations will be considered and executed only if the request is made within 7 days of placing an order. However, cancellation requests will not be entertained if the orders have been communicated to the vendors/merchants and the shipping process has been initiated. Customized orders are non-refundable, and cancellations for such orders will not be accepted.
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Same Day Delivery: Orders placed under the ‘Same Day Delivery’ category cannot be canceled. Once you have availed this option, cancellations are not permitted.
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Special Occasion Orders: No cancellations will be accepted for products obtained through special offers during occasions like Pongal, Christmas, New Year, Diwali, Valentine’s Day, etc. These are limited-time offers, and cancellations are not possible.
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Damaged or Defective Products: While it is rare, if you receive a damaged or defective product, please contact our customer service team within 12 days of receipt. The request will be considered once the merchant has verified and confirmed the issue on their end.
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Dissatisfaction with Product: We value your expectations and satisfaction. If you feel that the product received is not as shown on the website or does not meet your expectations, please contact our customer service within 24 hours of receiving the product. Our team will review your complaint and take appropriate action.
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Warranty Products: For complaints regarding products that come with a manufacturer's warranty, please reach out to our customer service team. They will assist you in addressing the issue in every possible way.